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Return & Refund Policy

At Vitamin Supplements US, we are dedicated to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund process. Please review our policy below for details.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The product is unused, unopened, and in its original packaging.
  • The return request is initiated within 30 days of receiving your order.
  • Proof of purchase (e.g., order confirmation email or receipt) is provided.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Opened or partially used products.
  • Products purchased on clearance or marked as “final sale.”
  • Items damaged due to improper handling after delivery.

3. Return Process

Step 1: Contact Us

  • Email our customer support team at [email protected] with your order details and reason for the return.
  • Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping the product back.

Step 2: Ship the Item

  • Pack the item securely to prevent damage during transit.
  • Include the RMA number and proof of purchase in the package.
  • Ship the package to the address provided in the return instructions. Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.

Step 3: Inspection and Approval

  • Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
  • We will notify you of the approval or rejection of your return within 5 business days of receiving the item.

4. Refunds

If your return is approved, we will process your refund as follows:

  • Refunds will be issued to the original payment method used for the purchase.
  • It may take 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Shipping fees (if applicable) are non-refundable unless the return is due to a mistake on our part (e.g., defective or incorrect product).

5. Exchanges

We currently do not offer direct exchanges. If you need a different product, please initiate a return for a refund and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us at [email protected] within 7 days of delivery. Provide:

  • Your order number.
  • A description of the issue.
  • Photos of the damaged or defective item.
    We will work with you to resolve the issue promptly, including offering a replacement or refund.

7. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  • Check your bank account and contact your payment provider to confirm the transaction status.
  • If the issue persists, please contact us at [email protected], and we will assist you further.

8. Contact Information

If you have any questions or concerns regarding our return and refund policy, please feel free to reach out:

  • Email: [email protected]
  • Phone: (503) 610-5555
  • Address: 14710 NE Broadway Portland, OR 97230

Thank you for choosing Vitamin Supplements US. Your satisfaction is our priority!

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